Frequently Asked Questions

What to expect after purchasing the course:

Enroll your student.

A link to the student enrollment form will be on your purchase confirmation page and in your purchase confirmation email.

In this form, you’ll provide us with your student’s name, email address (required), and phone number (optional).*

Student receives a course activation link.

Once you complete their enrollment, we’ll send a course activation link to the student’s email. We’ll also text them the link if you provide their phone number.

Student starts the course.

When your student clicks their activation link, they will set their PedalAce password and can then start their course.

Don't worry, you'll still hear from us.

If a couple of days go by and your student hasn't started the course, we'll give you a heads-up via email (and text if you gave us your phone number).

You’ll also hear from us when your student starts the course and completes it.

A link to your enrollment form appears on the purchase confirmation page and in your purchase confirmation email.

If you can't find it, please contact us. We can resend it to you.

Let’s troubleshoot this ...

• Did you complete the student’s enrollment? That’s where you provide us with their name, email address (required), and phone number (optional). If you haven’t, do so now. A link to your enrollment form is in your purchase confirmation email (aka, your receipt). But if you need us to resend it, please contact us.
• If you completed the student enrollment, please check their email Spam folder in case it's hiding in there. If not, please contact us, and we can resend the link.
• Did you use your student’s school email address? If so, many schools restrict student accounts from accepting emails from outside the network. If that is the case, please contact us. We’ll need to get a new student email address from you.

Or if none of those apply, please contact us, and we can get them started.

If you provide their phone number, we’ll text their activation link to them. Texting is the easiest way for most teens to get started since most teens text more often than email.

If your student doesn’t have a phone number, or if you’d prefer not to share it, that’s OK, too. We will still email the activation link to your student’s email address.

That’s correct. As the purchaser, you will not see the course in your account. The course will be in your student’s account after you enroll them using the student registration form.

If you’d like to see the course or your student’s progress, sign in to PedalAce.com using your student’s email address and password.

Let’s troubleshoot this ...

• Did you complete the student’s enrollment? That’s where you provide us with their name, email address (required), and phone number (optional). If you haven’t, do so now. A link to your enrollment form is in your purchase confirmation email (aka, your receipt). But if you need us to resend it, please contact us.

• Did the student activate their course by clicking the link sent to them? If not, the student must click that link to activate their course. The link was sent via email and, if you provided their phone number, also by text.

• Is the student signed in to PedalAce with the email address you provided when registering them? If not, have them sign in with that address.

• Was the course activated more than 60 days ago? If so, it will no longer appear in their account. Courses are available for 60 days from activation. But if your student needs more time, that's OK. Please contact us, and we can help.

If none of these apply, please contact us.

Absolutely! Students can take PedalAce courses on their smartphones. On phones, we recommend using full-screen mode to watch videos.

But most students prefer taking PedalAce courses on a larger screen, like a laptop or desktop. A larger screen makes it easier to see the videos and the course notes below them.

Within a chapter, students can watch the videos in any order they want. However, they must watch every video all the way through before they can move on to the next chapter.

There’s a quiz at the end of each chapter, and a student must pass it before moving on to the next chapter. If they fail a quiz, they haven’t learned all the vital ebike and safety information in that chapter.

Students should go back, rewatch the videos, and read the lesson notes located below the videos.

Quizzes are open-book, meaning students can leave the quiz at any time, return to the lessons, find the answers, and then go back to the quiz to answer the question.

Also, the lesson notes, located right below the video on every lesson, cover all the quiz questions. So, if students don’t want to rewatch the videos, they can read those notes instead.

No. Students must pass each chapter quiz before moving on to the next chapter. How can we ensure the student has mastered the safety information if they don’t pass the quizzes?

Yes! After passing the final exam, each student receives a Certificate of Completion that can be downloaded, printed, or sent to any requesting party.

A student's Certificate of Completion is available in their PedalAce account.

• You or your student can sign in to PedalAce using your student’s email and password
• Click the student’s name at the top right (desktop), or find it under the hamburger menu (mobile).
• In the dropdown menu, click My Account
• Click Certificates
• Click View
• And there’s the certificate!
• From this screen, you can download the certificate as a PDF or copy a link to the certificate that can be texted or emailed to any requesting party.

Absolutely! The more teens that take Ebiking Rules!, the safer our roads and communities will be. If you are a school or organization interested in making Ebiking Rules! available to your students, members, or all of the teenagers in your area, please contact us.

We do! There are several pricing tiers and options. Please contact us to learn more.

We do! To learn more, please visit our affiliate application page.

Yes! Ebiking Rules! Ebike Safety Course for Teens is our first course, but we have plans to create more. If there’s any course content you’d like to see, please contact us and let us know. We would love to hear from you!

So glad you asked! PedalAce t-shirts, stickers, water bottles, ebike helmets, and more are all coming soon. Join our email list, and you’ll be first to know when the merch drops.