Frequently Asked Questions

After you purchase the course, we’ll email you a link to register your student. You’ll provide us with your student’s name, email address (required), and phone number (optional).*

Once you complete their registration, we’ll send a course activation link to the student’s email. We’ll also text them the link (if you provide their phone number).

When your student clicks their activation link, they can start their PedalAce course.

You’ll receive an email when your student starts the course and another email when they complete it.

*Student email and phone number are used for course communication only. We will never, ever send any marketing emails or texts to students.

Please check your Spam folder just in case it landed in there. If not, please contact us. We can resend it to you.

Let’s troubleshoot this.

• Did you complete the student’s registration? That’s where you provide us with their email address (required) and phone number (optional). If you haven’t, please complete that now. Once submitted, we will send an activation link to the student. (Not sure where to register them? We emailed you a link right after you purchased the course. If you need us to resend it, please contact us.)

• If you completed the student registration, please check the Spam folder of your student’s email account. The email could be hiding in there. If not, please contact us, and we can resend the link.

• Did you use your student’s school email address? Many schools do not allow student accounts to accept emails from outside their network. If that is the case, please contact us. We’ll need to get a new email address from you.

Or if none of those apply, please contact us, and we can resend that link to them.

A unique email address is required for signing into PedalAce.com. The student’s email address must be different than the email address used to purchase the course.

So if your student doesn’t have an email address but you have more than one, you can use one of your other email addresses for them.

If you provide their phone number, we’ll text their activation link to them. Texting is the easiest way for most teens to get started since most teens text more often than email.

If your student doesn’t have a phone number, or if you’d prefer not to share it, that’s OK, too. We will still email the activation link to your student’s email address.

The only time we will ever use the student’s phone number is to text them their activation link.

That’s correct. As the purchaser, you will not see the course in your account. The course will be in your student’s account after you register them using the student registration form.

If you’d like to check out the course or see the student’s progress, sign in to https://learn.pedalace.com using your student’s email address and password.

Let’s troubleshoot this.

• Did you complete the student’s registration? That’s where you provide us with their email address (required) and phone number (optional). If you haven’t, please complete that now. Once submitted, we will send an activation link to the student. Not sure where to register them? We emailed you a link right after you purchased the course. If you need us to resend it, please contact us.

• Did the student activate their course by clicking the link sent to them? If not, the student must click that link to activate their course. The link was sent via email and, if you provided their phone number, also by text.

• Is the student signed in to https://learn.pedalace.com with the email address you provided when registering them? If not, have them sign in with that address.

• Was the course activated more than 60 days ago? If so, it will no longer appear in their account. Courses are available for 60 days from activation.

If none of these apply, please contact us.